Last updated: March 19, 2024
1. Returns and Exchanges
We want you to be completely satisfied with your purchase from Can-tastic Thailand. If for any reason you are not satisfied, we accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Initiate a Return
To initiate a return, please contact our customer support team at laminmaung@can-tasticthailand.com with your order number and reason for return. Our team will provide you with instructions on how to proceed with the return process.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Non-Refundable Items
Certain items are not eligible for return or refund, including perishable goods such as food items, personalized or customized products, and gift cards.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at laminmaung@can-tasticthailand.com. We will work with you to resolve the issue and provide a replacement or refund as necessary.
7. Contact Us
If you have any questions about our refunds and returns policy, please contact us at:
Can-tastic Thailand BLK 953, Jurong West St 91, #08-609 Singapore 640953 Email: laminmaung@can-tasticthailand.com